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Service, rooms and suites, the extensive gardens, facilities.everything is better than ever. While it was starting to get a little tired this has been fully reversed. Of all the top of the hotels I would not now consider staying anywhere except the Cipriani. Returning guests will have no problem noticing the improvements. On arriving I found there was a new managing director, Mr Marco Novello, who used to head London's unbeatable Lanesborough Hotel. We received a marvellous welcome from Michael (who has been at the Cipriani since before the previous management). There is now a room next to reception where guests are welcomed. The choice of flowers outside balconies compliment the property better than ever as do the floral arrangements throughout the hotel especially opposite the boutiques. Modern twists are carefully blended in such as television rising from a period style cabinet. Rooms and suites however enjoy a special 'feel' which should not be mistaken as being outdated, rather they are classic, beautiful, elegant and exactly what is expected by returning guests. The new luxury bath towels make such a difference and the bedding is now top quality. Although there is a pillow menu, the standard feather pillows are the best one will find anywhere. Pure La Dolce Vita ! I have noticed so many improvements since our last visit.

Relaxing by this pool takes some beating, not only in Italy but anywhere. The Very Best swimming pool to be found in Venice is of course at the Cipriani, where the Olympic sized pool comes with exceptional pool service. The JW also has the 2nd best pool in Venice. It's a particularly good JWM and could have been branded a Ritz Carlton. If you want something modern and new (with the latest electric sockets and switches), stay at the JW Marriot. The loveliest hotels are of course the older hotels including the Cipriani. 'Having stayed at a few of the top hotels in Venice over the years I'm able to make a fair comparison. In short, a wonderful building and location, marred (imo) by poor service for those who can't meaningfully contribute to the hotel's social media marketing.' 'Beautiful environment and clean' 'Service is super' View Deals The restaurant food was solid if unremarkable, and the service there largely fine. I also enjoyed the arts bar very much and thought the service there was very attentive, unlike the hotel. We had a view overlooking the grand canal and garden (which we didn't have a chance to visit because it was closed for much of our second day in Venice for a private event).

All of that said, the room was beautiful and the location was great. The staff didn't appear to notice us again until literally the minute we left when, for the first time, someone offered to help us with our bags. Throughout the stay, I felt like a hosteller who'd snuck into the St. After we finally got our room, the ”butler” walked us to the elevator, but not to our room. We felt virtually invisible throughout our stay and found the staff to be little help. That said, I've never had a hotel let a total stranger have unfettered access to my room and my belongings before (let alone during a pandemic).

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To their credit, they gave us a 15% food/drink discount and free breakfast. She eventually returned and explained that the hotel had let *another guest* into the room-with our luggage in it. When we did, however, we sat at the check-in desk for ten minutes or so while the receptionist furiously clicked around and then disappeared into a back room without explanation. Because the room wasn't ready yet, we had to come back later. No one met us upon arrival, helped us out of the water taxi, or helped us with our bags.

But the hotel was no help, and we were ultimately able to get a table only by pursuing it on our own. We reached out because we were trying to book a reservation at a hard-to-get two-Michelin-star restaurant.

The hotel wasn't particularly helpful before arrival. Unfortunately, if you don't belong to one of those groups-and are instead something hum-drum like a lawyer or a doctor, say-you will be an after-thought. Regis during the Venice Film Festival, and, throughout our stay, the lobby was thronged by actors, models, and influencers.

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